Return & Refunds

Crossbar Culture Return & Refund Policy

At Crossbar Culture, we want you to be happy with your purchase. If you’re not satisfied, we’re here to help with returns and refunds.

Eligibility for Returns

Items can be returned only if they are defective, damaged, or incorrect.
Products must be:

  • Unused and unwashed.
  • In their original packaging with tags intact.
  • Sale items or customized products are not eligible for returns unless they arrive damaged.

Timeframe for Returns

You must request a return within 7 days of receiving your order.

How to Request a Return

To initiate a return, email us at crossbarculture.in@gmail.com with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product showing the defect or damage (if applicable).

Return Process

  • Once your return request is approved, we will provide instructions on how to return the item.
  • Return Fee: If the return is not due to our fault (e.g., you ordered the wrong size or changed your mind), a ₹100 fee will be charged for processing the return.
  • You are responsible for shipping the item back to us unless the return is due to our error (e.g., wrong or defective item).

Refund Policy

  • Refund Eligibility: Refunds will be issued only for eligible returns.
  • Refund Method: Refunds will be processed to your original payment method.
  • Processing Time: Once we receive and inspect the returned item, refunds will be processed within 7 business days, minus the ₹100 return fee (if applicable).

Exchanges

If you prefer an exchange instead of a refund, let us know during the return request process.
Exchanges are subject to product availability.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Products that have been used, washed, or altered.
  • Items without original tags or packaging.
  • Sale or promotional items.

Non-Serviceable Pin Codes for Reverse Pick-Up

If your pin code is non-serviceable for reverse pick-up, you will need to ship the item back to us directly. Here's how:

Ship the Item:

  • Use a reliable courier service to send the product to our address.
  • Ensure the product is securely packed to avoid damage during transit.

Reimbursement for Shipping Costs:

  • If the return is due to a defect, damage, or an error on our part, we will reimburse the shipping cost.
  • Share the courier receipt with us via email at crossbarculture.in@gmail.com for reimbursement.

Address for Returns

12, Sourastra Boys High School East Lane, East Sandhaipettai, Madurai-625009

Contact Us

If you have any questions about our return or refund policy, reach out to us:

Thank you for shopping with Crossbar Culture. We’re here to ensure your experience is smooth and hassle-free.